Inside Amazon.com, what’s the culture really like these days?

I’m inclined to agree that the recent New York Times article on Amazon “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace” appears pretty slanted and seems written to match a pre-conceived narrative.

I’ve never worked at Amazon, but I have former colleagues that I respect who work there.  A lot of the practices described in the article are much more benign in practice (e.g. systems for peer-feedback, meetings to calibrate the evaluation of employees, etc) and are pretty common among tech companies.

For those interested in these types of things, there’s a good counterpoint to the article written by Nick Ciubotariu, a current engineering manager at Amazon, here: An Amazonian’s response to “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace”

However, Nick is writing from the perspective of a recent (18 mo tenure) engineering manager who is presumably very good at his job and well-suited to thrive.  Average performers, or folks in other departments such as warehousing, sales, marketing might have a very different experience.  Also, on occasion Nick has chosen his words very carefully, for example:

During my 18 months at Amazon, I’ve never worked a single weekend when I didn’t want to. No one tells me to work nights. No one makes me answer emails at night. No one texts me to ask me why emails aren’t answered. I don’t have these expectations of the managers that work for me, and if they were to do this to their Engineers, I would rectify that myself, immediately.

Notice that he doesn’t address whether he actually works weekends and nights.  Maybe he’s just a happy Amabot.  :-)

My final thought it that even if Amazon were as the NYTimes article described, it would be a legit approach to business:

“Amazon is O.K. with moving through a lot of people to identify and retain superstars,” said Vijay Ravindran, who worked at the retailer for seven years, the last two as the manager overseeing the checkout technology. “They keep the stars by offering a combination of incredible opportunities and incredible compensation. It’s like panning for gold.”

For more perspective, read the comments (on LinkedIn) on Nick’s rebuttal, or the NYTimes Article comments.

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First 24 hours with the Apple Watch

It’s a pain in the ass to pull a phone out of your pocket when you’re sitting down -especially in jeans.

I pull my phone out of my pocket 30 times/day just to interact with it for 5 seconds: when I get into my car and the kids want to listen to the Disney Pandora station; when I get a phone call to see who it’s from; when I need to see where my next meeting is; when I need to perform two-factor authentication to login; etc.

This is the first world problem that I was hoping the Apple Watch would solve.  My Apple Watch arrived last night and I’ve now had it for 24 hrs, and so far I’m happy.

Pros:

  • IMG_5558The Modular watch face comes configured to show the current or next item from your calendar.  It displays the meeting title, time and location.  My work week is 80% scheduled these days – so I’m frequently trying to figure out where I should be going next.  Having this available as a flick of the wrist is super handy.
  • Two factor auth works!  Duo Mobile works flawlessly.  I can login to my work VPN by providing my password and asking it to push the request to my watch.  The authentication notification comes to my watch and I can just press approve.  I don’t have to take my hands away from the keyboard.  For services that don’t support push – like IMG_5561GMail – the Duo Mobile watch app can generate passcodes with a few presses (open app, select the account).  This takes away some of the friction from two-factor auth.
  • Starting up a Pandora radio station works.  After buckling up, while my phone (in my pocket) is establishing the bluetooth connection to the car radio, I can open the Pandora app and click the “Do You Want to Build a Snowman” station, so my daughters and I can play name-that-tune and sing along on the ride to school.

Cons:

  • There’s a whole bunch of apps installed on the watch that I’ll never use and I cannot delete – e.g. stocks, weather.  They’re just taking up space and making it harder to find the few apps I want to use.
  • By default the Activity app is everywhere: in the glances, sending you updates every couple of hours, sending reminders to stand up, etc.  I had to go into the settings and turn off 6 different notifications to get it to shut up.  And I still can’t remove the app from my watch app screen.
  • By default all app notifications start out enabled on the Apple Watch.  And to make it even worse, audible notification is turned on.  So there I am in my first meeting of the day and Ping Ping goes my watch.  I suppose that if they defaulted these to off few people would enable them.  So instead this forces everyone who gets an Apple Watch to go through the full list of apps on their phone and disable notification mirroring on most of them.
  • I can’t help but wonder if this will open up a whole new channel for distracted driving.  Incoming texts, Tweets, Facebook notifications – all distractingly in your field of vision.  I wonder if they could add a driving mode that suppresses notifications while in-motion?

I bought the lower-priced Apple Watch Sport, which – at $400 – still makes it by far the most expensive watch I’ve ever purchased (also: the 3rd watch I’ve ever purchased).  Fortunately I can afford a $400 experiment with new technology.  For many this is still an unaffordable luxury.

What will be extremely interesting to see is what the replacement cycle looks like.  People hold onto their luxury watches for many years.  Will the Apple Watch be like an iPhone (replaced every year or two) or more like the iPad (replaced every 4 or 5 years)?

Only time will tell.

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Hey Geek, Attracted to Buddhism? You should check out Stoicism.

I have always been attracted to the Buddhism.  Although I don’t necessarily believe that we are part of a cycle of rebirth, I do believe that attachment leads to suffering, and I believe that the Noble Eightfold Path (chose carefully your words, your actions, your livelihood, etc) is a pretty good and worthwhile approach to living.

But I have never been comfortable with the Buddhist ideal that involves detachment from the world; that the most dedicated adherent (the monastic) doesn’t marry, raise children, or participate in civic or commercial life; that what we seek is liberation or nirvana – literally “blown out”, as in a candle – from our attachments.

I have also long been attracted to Stoicism, after reading The Art of Living by Sharon Lebell in college.  I think Stoicism gets a bad rap.  Probably because the word stoic – enduring pain and hardship without showing one’s feelings or complaining – looks at a Stoicism from the outside and assumes that people who practice it are long-suffering.  This couldn’t be further from the truth.  Lebell’s small book taught me that there are things under my control (my thoughts and actions), and things not under my control (the thoughts and actions of others, my health, my reputation), and that I have the power to alter my perspective on things not under my control.  If I practise this, I will experience less pain and hardship – not supress them.

I never realize what a significant impact that book had on my life until I recently picked up A Guide to the Good Life, by William B. Irvine.  Dr Irvine presents a brief history of Stoicism and explains the various Stoic psychological practices – and I identified with almost all of them.

For example, Negative Visualization is the practice of regularly stopping and reflecting upon the potential loss of things you value; imagining that you have lost your job, or your health, or your child.  Not worrying about these things, but imagining that these could happen in ways beyond your control, and that ultimately you would be okay.

I do this regularly.  Not usually about large things like the loss of a child – but about many things in small ways.  I regularly imagine not being able to afford a car, and having to bike or take public transit.  It would be a hinderance – I’d have less time with my kids before they have to go to bed, for instance – but we’d survive.  Or I imagine losing my ability to type – I wouldn’t be able to program, but I’d probably still find some way to be of value to my employer (maybe as a full-time tech interviewer, or a technology trainer).  This practise helped me recently when I  broke my middle finger quite badly by jamming it.  I looked at my crooked finger and imagined the worst – amputation – and realized I could be ok with it.  Lots of people used to lose fingers in accidents.  I’d be ok with 90% of my fingers, and this is not under my control.  This allowed me to view any outcome as ok, and approach the whole thing lightly.  It turned out I needed surgery, two pins, months of unpleasant therapy to get my working finger back.  But it didn’t take an ounce of joy away from my life.

The other practices he mentions are:

  • Don’t concern yourself with things that are out of your control.
  • Don’t reflect on the past and ask ‘what if’.
  • Practise self-denial.  (I’m not particularly experienced with this one)
  • Reflect upon the way you are living and behaving.

Dr Irvine also covers Stoic advice on how to handle various life situations such as social relations, insults, grief, fame, luxury, illness and death.  I particularly liked that he attempted to bring Stoicism into a modern context and how he shared examples from his own life and practice.

I was particularly delighted that Dr Irvine connected stoicism with Buddhism.  I have always thought there were important parallels.   Buddhism and Stoicism both focus on the impermanence of everything, and the reality of the present moment.  They both draw attention to the internal causes of our discomfort (our attachments) and both work to insert a gap between a stimulus (such as an illness or insult) and our response.  Both are extremely empowering and should lead to more tranquility.

At various points in my life I have thought that I am a failing, inadequate Buddhist.  Now I realize I am probably more of a failing, inadequate Stoic.

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Do More Faster, Part 1 – Idea and Vision

How can you accelerate your startup or new product?  Ship it, share it and get feedback.  “Many entrepreneurs are hesitant to share too much about what they’re doing and, even when they do, they hold back some of their thoughts even when talking to people who could be incredibly helpful to them.”  So say Nate Abbott and Natty Zola, co-founders of Everlater (acquired by MapQuest in 2012) in a great book Do More Faster: TechStars Lessons to Accelerate Your Startup by Brad Feld and David Cohen.

do-more-faster

The book, published in 2010, is a series of short essays for entrepreneurs on vision, managing people, building products, fundraising and staying sane.  Its a great startup resource, and a good introduction to TechStars.  The book is organized into themes, and today I’ll share a little about the first section of the book “Idea and Vision”.

Idea and Vision

“Most people think that the core of a startup is a singular amazing world-changing and earth-shattering idea. It turns out that this idea is almost always completely wrong. … Startups are about testing theories and quickly pivoting based on feedback and data.  Only through hundreds of small – and sometimes large – adjustments does the seemingly overnight success emerge.”  So begins the series of essays on Idea and Vision.

  • Trust Me, Your Idea Is Worthless (Tim Ferriss)

“Almost anyone can (and has!) come up with a great idea, but only a skilled entrepreneur can execute it. Skilled in this case doesn’t mean experienced; it means flexible and action-oriented.”

  • Start With Your Passion (Kevin Mann, founder Graphic.ly)

“Every single day I am excited to go to work. I get to create and innovate in a sector I love. … If you’re not passionate about what you’re doing, it won’t mean enough to you to succeed. Startup founders choose an insanely difficult path, so passion is a prerequisite.” 

  • Look for the Pain (Isaac Saldana, founder SendGrid)

“When you’re selling a solution to a problem and you find that nobody is saying no to your prices, you’ve found some serious pain. We’re building SendGrid to solve a very specific problem that I discovered just by paying attention.”

  • Get Feedback Early (Nate Abbott & Natty Zola, co-founders of Everlater)

“Entrepreneurs overvalue their ideas. They should be doing the opposite and shout about what they are working on from any rooftop they can find.  Getting feedback and new ideas is the lifeblood of any startup. There is no point in living in fear of someone stealing your idea.”

  • Usage Is Like Oxygen for Ideas (Matt Mullenweg, founder of WordPress)

“You can never fully anticipate how an audience is going to react to something you’ve created until it’s out there. That means every moment you’re working on something without it being in the public arena, it’s actually dying, deprived of the oxygen of the real world. By shipping early and often you have the unique competitive advantage of getting useful feedback on your product.”

“You think your busines is different, you’re going to have only one shot at press, and everything needs to be perfect for when TechCruch brings the world to your door. But if you have only one shot at getting an audience, you are doing it wrong.”

“In a rapid iteration environment, the most important thing isn’t necessarily how perfect code is when you send it out, but how quickly you can revert.”

  • Forget the Kitchen Sink (David Cohen, co-founder of TechStars)

“Most people use a particular service because it does one thing really, really well.”

“Small things, like a microscopic world, almost always turn out to be bigger than you think when you zoom in” (quoting Ev Williams)

  • Find That One Thing They Love (Darren Crystal, co-founder Photobucket)

“We noticed that people were doing something that we didn’t want them to do. …  At first, our natural instinct was to shut this behavior down because it’s not what we wanted our users to do. Luckily, we didn’t act on that instinct quickly. Instead, we started watching what our users were doing, and we discovered that most of them didn’t even care about the photo sharing site. Instead our services turned out to be a way for our users to show their photos on sites like eBay, LiveJournal, Craigslist, and social networking sites like MySpace.”

  • You Never Need Another Original Idea (Niel Robertson, founder of Trada)

“As long as I listen to my customers, I never need to have another original idea. It’s a simple concept. Go get customers, then listen. It really can be that simple. The agbility to listen is an important skill for any startup founder. We’re all accustomed to trying to persuade people to try our products, invest in our companies, or to listen to what we have to say. If you’re doing that with customers, you’re doing it backward. Too many startups build things that they think their customers will want. If you’re looking for creative ideas that can make your company better, simply spend time with your customers. It’s not rocket science, but I’m always surprised by how few companies are really good at doing this”

[I would note that you’re not listen to customers for solutions, you’re listening for their unsolved and important problems. They don’t define the solution, they identify the problem for you to solve.]

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The Original iPhone was a Minimum Viable Product (MVP)

cellphone-apple-iphone-(2007)

In 2007 Steve Jobs introduced the original iPhone.  I wasn’t a big fan of Apple at the time and didn’t notice the iPhone until iPhone 3 was released (I was using Palm phones at that time).  But yesterday I happened to come across the original iPhone release keynote and it was eye opening.

The original iPhone was very different than its peers at the time.  For a new product Peter Thiel says that it’s important to have a secret.  He often asks entrepreneurs “What important truth do very few people agree with you on?”  Jim Goetz from Sequoia mentions having a unique point of view.  For the iPhone the unique point of view was:

  • There’s no need for a keyboard, the touchscreen can suffice
  • A mobile phone can support a full web browser, and this will be valuable to users

Because Steve Jobs and Apple are the examples of innovation par-excellence, they’re often used as examples to prove or disprove various Product Management ideas.  One question that comes up regularly is whether the original iPhone was a minimum viable product (in the Lean Startup sense):

The minimum viable product is that product which has just those features and no more that allows you to ship a product that early adopters see and, at least some of whom resonate with, pay you money for, and start to give you feedback on. — Eric Ries

An MVP allows you to validate your market hypothesis (that a market exists for this product) and the technical risk (that the product can be engineered).

Elia Freedman provides some great arguments for the idea that the original iPhone was indeed an MVP:

Here’s a device that had a limited number of apps, no way to load more (except as browser apps, which few were going to do), no copy and paste, no notifications, no connection to an Exchange server back-end. The entire product was a MVP trial balloon and it is easy to discern the hypotheses. Would people be okay without a keyboard? Would the full Internet really work on a portable device? Could we charge a full price for the device so we can minimize the carriers? Can we get carriers to allow us to be the ones who distribute the OS? Will people accept the phone as an app? Will people accept using the browser for apps instead of loading them onto the device like every general-purpose computing platform before it? Will people prefer to carry a single device that does everything over distinct devices like iPods?

But could Apple have released something simpler to test these hypotheses?  Perhaps.  They could have licensed a mobile OS and manufactured a touchscreen device for it.  That’s what a smaller startup might have done if they felt strongly that all-touchscreen was the way to go.  But as the Windows 8 debacle has shown, a touchscreen OS is fundamentally different than a non-touchscreen OS, and mixing the two conceptual models does not work well.   Also, Apple didn’t want to let their competitors know what they were up to – not that that would have made a difference; Nokia, Palm, BlackBerry and Microsoft all laughed at the first iPhone (at least publicly).

Perhaps Apple could have launched an iPhone with even less features:

Considering integration of touch phone capabilities, iPod features and internet were the key selling points of iPhone at the time of its launch, Apple could have tested waters with a viable product that only had one of these options or everything on an inferior scale.

But the problem with this is that an MVP needs to be a product that early adopters will actually pay for, e.g. viable.  I think Apple identified (correctly) the set of features that would cause early adopters to part with their $ and allow Apple to test their secret / point-of-view.  Remember, the original iPhone was not a runaway success.  It wasn’t until subsequent iterations of the phone and app store that the iPhone really started to take off.

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How To Become An Engineer With People Skills

My mother told me when I was young that people get hired for their technical skills, and fired for their people skills (specifically a lack thereof).  And I’ve seen this play out in the real world repeatedly.  Assessing whether someone can code a sudoku solver is a lot easier than assessing whether someone can maintain their cool under pressure, apologize when they’ve made a mistake, and reach out to maintain or repair important working relationships.

AngelHack, a company that provides Hackathon planning and marketing services, is launching a soft-skills course called The Whole Developer, that aims to teach developers, designers and product managers these soft skills.

The course is split into six sections:

Communication
“A big part of being a Whole Developer is communicating effectively. This goes beyond just getting along with people – it means being able to deliver persuasive, trenchant messaging that gets your point across and compels others to act on it.”

Team Building
“When placed in a leadership role the developer turned manager might take misguided approaches to forming a team, managing a team, and ultimately this leads to a non-productive work environment.”

Mindfulness
“There are numerous benefits: clearer thinking, better decision making, and a sharply-honed intuition among them. Mindfulness is also especially useful during crises, allowing the practitioner to maintain a level head and not let external circumstances affect his/her decisions.”

Emotional Intelligence
“Emotionally intelligent people are able to navigate social situations and adapt to different people and groups. Even more than traditional intellect, emotional intelligence is a huge predictor of success. It explains why the most charismatic candidate – even if he/she’s not the most intelligent or even qualified one – gets the job or promotion.”

Work/Life Balance
“Being able to balance work with other interests – education, hobbies, and a social life – will lead to a happier, more fulfilling life for the Whole Developer. And a happy worker is a productive worker.”

Social Responsibility
“The idea of social responsibility rests on how we interact with and affect those around us. From maintaining personal relationships to contributing to the betterment of one’s community, social responsibility must be ingrained into the Whole Developer’s very DNA.”

It’s interesting (and heartening) that they included a section on mindfulness.  Communication, Team building, and Emotional Intelligence all start with a foundation of not letting your own thoughts, needs and emotions dominate your thinking.  This can be learned and developed through the practice of mindfulness.

Right now they’re just signing up people who are interested in the 12 week course starting in June.  If you’re looking to get started right now on becoming a “Whole Developer”, here’s what you should read:

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A Hardware Startup in the Dorm Room Next Door

We’re crossing a new threshold. Individuals can make real hardware products and bring them to market.

Thanks to open and accessible hardware platforms like Arduino, Raspberry Pi, and even ARM processors, Frankenstein prototypes can be hacked together in short time on short budgets. What used to take more than 60 engineering months can now take less than two.

Add the ability to apply lean product/market fit testing via crowdfunding and we’ve got a hardware innovation explosion on our hands.

What crowdfunding does is enable product-market-fit experimentation in a category that has historically been deprived of it. Two engineers in a dorm room who build a prototype on a low-cost development platform can quickly see if anyone wants what they’ve built by setting up a crowdfunding campaign. If the campaign goes well, not only does the team have verification that there is a market for their product, they also have capital to fund manufacturing; if it doesn’t, they just spared themselves the pain of spending time and money on a project that may not be met with success

Great post by Matt Witheiler at VentureBeat : The hardware revolution will be crowdfunded
http://venturebeat.com/2013/07/20/the-hardware-revolution-will-be-crowdfunded/

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